Returns, Refunds & Cancellations Policy

At CABIN HUB AFRICA (PTY) LTD, we are committed to delivering high-quality cabins, modular homes, container conversions, and custom-built structures that meet your exact project requirements. We aim to provide flexible, transparent, and customer-focused policies regarding returns, refunds, and cancellations to ensure complete customer satisfaction.

This policy outlines your rights, responsibilities, and our operational procedures.

Core Policy Requirements

Public Accessibility

This policy is accessible to all website visitors without requiring login, registration, or personal information.

Language Compliance

This policy is provided in English in accordance with South African business and consumer transaction standards.

1. Return Window, Logistics & Costs

Our return policy applies to standard, unmodified cabins, modular units, and container structures.

Return Window

Customers may request a return, exchange, or refund within 15 days from the date of delivery, subject to inspection and approval.

Return Collection & Costs

For approved returns within the 15-day window, collection and transportation arrangements will be coordinated directly with our support team.

Return transport costs may vary depending on:

• Delivery location

• Size of unit

• Crane requirements

• Collection logistics

Restocking Fees

Approved returns may be subject to a reasonable restocking fee depending on the unit condition and specifications.

Return Method

Returns are processed via physical collection using approved transport and crane service providers.

Condition Eligibility

Returns may be considered for:

• Standard unmodified units

• Units with manufacturing defects

• Units with structural issues identified upon delivery

Units showing damage caused after delivery due to misuse, neglect, or third-party modifications may not qualify.

2. Custom-Built Cabins & Modular Solutions

Customized units include:

• Guard Houses

• Site Offices

• Park Homes

• Modular Homes

• Container Homes

• Wendy Houses

• Portable Classrooms

• Custom Cabin Structures

Custom Orders

Because custom-built units are manufactured according to customer specifications, these orders are generally non-refundable once production has started.

Pre-Production Cancellations

Orders cancelled before manufacturing begins may qualify for a partial or full refund, depending on materials already purchased and project progress.

Workmanship Guarantee

All custom-built units include a workmanship guarantee covering:

• Structural workmanship

• Electrical installations

• Plumbing (where applicable)

• Insulation installations

• Finishing quality

3. Delivery, Transport & Installation

CABIN HUB AFRICA (PTY) LTD uses professional transport and installation teams to ensure safe delivery and setup.

Delivery Site Requirements

Customers must ensure delivery access is suitable for:

• Trucks

• Crane operations

• Offloading space

Site conditions must allow safe and successful installation.

Delivery Delays or Site Issues

If delivery cannot be completed due to:

• Restricted access

• Unsafe conditions

• Incorrect site preparation

• Unexpected site obstacles

Additional transport, crane, storage, or re-delivery charges may apply.

4. Rental Units (If Applicable)

For cabin rental or temporary structure leasing agreements:

Contract Cancellations

Cancellation notices and contract terms will be handled according to the signed rental agreement.

Early Termination

Early termination fees may apply depending on contract duration and agreed terms.

Unit Condition

Normal wear and tear is accepted. Charges may apply for excessive damage, misuse, or structural alterations.

5. Refund Processing Timelines

When a refund is approved under this policy:

Refund Method

Refunds are processed securely via Electronic Funds Transfer (EFT).

Account Verification

Refunds will only be paid into the verified bank account associated with the original transaction.

Processing Time

Approved refunds typically reflect within 5–10 business days, depending on banking processes.

6. Warranty Exclusions

Warranty does not cover damage caused by:

• Misuse or abuse

• Unauthorized modifications

• Negligence

• Fire, flood, storms, or natural disasters

• Third-party transport or installation damage

• Poor site conditions or improper foundations

Warranty claims may require inspection before approval.

7. Customer Support & Business Information

For returns, refund requests, cancellations, or warranty claims, please contact us:

Company Name

CABIN HUB AFRICA (PTY) LTD

Phone

+27 73 098 7643

Email

info@cabinhubafrica.co.za

Physical Address

Jackson Centre
Kragga Kamma Rd
Gqeberha
Port Elizabeth
6070

We are committed to providing reliable service, quality products, and professional customer support.